New items typically include a manufacturer warranty. For second-hand items, we offer a 30-day HoodFair Guarantee for returns and exchanges, unless otherwise stated.

Absolutely! Your satisfaction is our top priority. We offer a generous 30-day return window. Contact us at +17176484487 or support@hoodfair.com and we'll work with you to make it right. Read our Return Policy for complete details.

Orders placed before 2:00 PM EST ship the same day! Standard processing is 1 business day. Domestic US shipping takes 5-8 business days, and Canada shipping takes 7-10 business days. You'll receive tracking information via email once your order ships.

Yes, we offer free standard shipping on all orders currently. Express options are also available at checkout.

Absolutely. All second-hand electronics go through a multi-point inspection and are fully functional unless otherwise stated.

Yes — what you see is what you get. Our photos show the actual product (or a very close representation for new items). We do not use stock images for used items.

Currently, we are an online-only store, but we're working on introducing local pickup options in select cities soon.

We're here to help! Call us at +17176484487 or email support@hoodfair.com. Business hours: Monday-Friday 9:00 AM - 5:00 PM EST, Saturday 10:00 AM - 3:00 PM EST. We respond to all inquiries promptly and are committed to resolving any issues quickly.